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Delivery & Returns

• 35 SAR delivery fee on all orders across KSA.
• Orders placed inside Jeddah (from Sunday until Thursday) will be delivered within 24 to 48 hours after receiving a confirmation email.
• Orders placed outside Jeddah (from Sunday until Thursday) will be delivered within 5 to 7 working days after receiving a confirmation email.
• Delivery is not valid on Fridays or Public Holidays.
• Payments can only be made via Cash on Delivery, Visa or Mastercard.
• Biosphere’s delivery team or a secondary courier will deliver to the address stipulated in your order.
• In the event of a failed delivery, the order will be returned to Biosphere and you will be contacted within 24 hours to set a new delivery date and time.
• Customers are required to sign a Proof of Delivery.
• Products must be immediately checked upon delivery to ensure that they meet the purchase order and product standard (type, quantity and packaging condition). If the products do not comply with the placed order or are damaged, they can be returned with the courier. Alternatively, contact Biosphere by phone (+966 55 167 7055) or email (customercare@biosphereskincare.com) within 24 hours of delivery. We will carefully examine the complaint and notify you of eligibility for exchange. *Terms & Conditions apply
• Orders are non-refundable and cannot be exchanged.