• Delivery is valid across Iraq.
• 4000 Dinar delivery fee on all orders inside Baghdad area.
• 7000 Dinar delivery fee on all orders across provinces.
• Orders inside Baghdad area will be delivered within 48 to 72 business hours, orders across central provinces will be delivered within 4 business days, and orders in Basra and the western provinces and Kirkuk will be delivered within 5 business days after receiving a confirmation email.
• If the items are out of stock, you will be informed about the expected delivery date. Customer Service will contact you within 24 hours to schedule a new delivery date and time.
• Delivery is not valid on Fridays and Public Holidays.
• Payments can only be made cash on delivery.
• Biosphere’s delivery team or a secondary courier will deliver to the address stipulated in your order.
• In the event of a failed delivery, the order will be returned to Biosphere and you will be contacted within 24 hours to set a new delivery date and time.
• Customers are required to sign a Proof of Delivery.
• Products must be immediately checked upon delivery to ensure that they meet the purchase order and product standard (type, quantity and packaging condition). If the products do not comply with the placed order or are damaged, they can be returned with the courier. Alternatively, contact Biosphere by phone: 70 035 476 or email customercare@biosphereskincare.com within 24 hours of delivery. We will carefully examine the complaint and notify you of eligibility for exchange. *Terms & Conditions apply
• Orders are non-refundable and cannot be exchanged.